To establish detailed, actionable buyer personas, you don’t need to order costly research or spend hours forming and analyzing focus groups.
A great starting point for many manufacturing businesses, especially those that already have some digital presence, is mining existing data. Below are a few examples.
Use Traffic Analysis Tools
Google Search Console and Google Analytics are primarily used for traffic analysis but also contain valuable data about your audience's behavior. You can track which countries people are visiting your website from or see which articles people spend the most time reading.
Advanced Google Analytics users can track how many articles an average website visitor reads per session and what links they click when first visiting your website.
Use Social Media Analytics
Every major social media platform has built-in analytics that you can use to better understand your audience. Instagram and YouTube contain valuable data on demographics such as age, gender, location, language, and even interests.
Study this data to better understand your audience and use that knowledge to enrich your buyer personas.
Analyze Email Marketing Statistics
If you already have an email newsletter, analyze open rates and click-through rates to see the most engaging titles and newsletters. Compare this data against your buyer personas to better understand what they find valuable or what causes them to unsubscribe.
Export CRM Data
CRM systems are a wealth of customer data – depending on how robust your CRM integration is, you can analyze the entire sales funnel from the first communication to a finished sale and extract this data to build buyer profiles.
If you don’t have a CRM, don’t worry – you can always start using one or use other data channels at this stage.
Use Social Media Listening Tools
Tools such as BrandWatch, SparkToro, or YouScan help you track when your brand is mentioned on social media and in what context. But you can also use them to see who is mentioning your manufacturing brand – real people with real stories. Use this information to enrich your buyer personas.
Study Voice of Customer (VoC) Data
Your brand will likely have reviews online, be it Google Reviews, Yelp reviews, or third-party review aggregators such as Clutch or G2.
Customer reviews contain a wealth of data that you can use to establish or improve your customer profiles.